Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at collin.campsell.business@gmail.com. Returns must be sent to: 33 Bee Crescent, Brantford, Ontario, N3T 0V7, Canada.
If your return is accepted, we'll send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can make it right.
Non-Returnable Items — Please Read Before Purchase
For hygiene and safety reasons, the following items cannot be returned under any circumstances:
- Personal care and beauty products (skincare, serums, creams, masks, cleansers, and similar items that come into contact with skin)
- Skincare and beauty devices that have been opened or used
- Wellness tools and massagers that have been used
- Perishable goods
- Custom or personalized products
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
By completing your purchase, you confirm you have read and agree to this no-return policy for personal care goods. If you have questions about a specific item before purchasing, please contact us — we're happy to help.
Exchanges
The fastest way to get what you want is to return the eligible item and once accepted, make a separate purchase for the new item.
European Union — 14-Day Cooling Off Period
If your order is shipped into the European Union, you have the right to cancel or return within 14 days, for any reason and without justification. The item must be in its original, unused condition with packaging and proof of purchase. Note: This right does not apply to sealed personal care goods that have been opened after delivery, in accordance with EU Directive 2011/83/EU.
Refunds
We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at collin.campsell.business@gmail.com.