Frequently Asked Questions

Orders & Shipping

How long does it take to receive my order?
Orders are processed within 1–3 business days. Canadian orders typically arrive within 3–7 business days after shipping. You'll receive a tracking number by email once your order is on its way.

Do you ship internationally?
Yes! We ship to select countries. International delivery times range from 7–21 business days. Please note that customs duties and import fees are the buyer's responsibility.

Can I change or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible at [your email]. We'll do our best to help, but we can't guarantee changes once an order has been fulfilled.

Products

Are your skincare devices safe to use at home?
Yes. All of our devices are designed for safe at-home use. We recommend reading the included instructions before your first use and starting with the lowest setting if you're new to the device.

How often should I use my device?
This varies by product. Most of our devices are designed for use 2–5 times per week. Check the product page or included guide for specific recommendations.

Are your products suitable for sensitive skin?
Many of our products are suitable for sensitive skin, but we always recommend doing a patch test first. If you have a specific skin condition, consult your dermatologist before use.

Returns & Refunds

What is your return policy?
We accept returns within [X] days of delivery on unused, unopened items in original packaging. Please visit our Return Policy page for full details.

My item arrived damaged — what do I do?
We're so sorry! Please email us at [your email] within 7 days of receiving your order with a photo of the damage and we'll sort it out right away.